Shipping and Delivery Policy
Sana Nightwear offers FREE shipping on every domestic order. For certain inaccessible and / or locations requiring special arrangement to ship the products within India, the actual shipping charge by the courier company will be charged. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt. After your product(s) has been successfully placed, booked and packaged, it will be shipped within 4 to 8 working days. The expected time frame for the delivery of the booked products to the shipping address is between 3-5 business days.
After creating an order, the Customer can change the shipping address only till the point when the product is actually shipped. In the event the Customer wishes to change the shipping address, he / she has to contact customer support team , before the shipping confirmation mail has been received. Once the shipping confirmation mail has been sent to the Customer, no requests to change shipping address will be entertained. The Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box/package is empty. If the recipient is not available at the time of delivery, the courier company shall try and deliver the item twice before returning the same.
All costs for re-shipment and handling in the case of non-delivery to the Customer shall be chargeable to the Customer. Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address will result in non delivery of the product. Please note that we do not process orders on weekends or holidays. We cannot ship to Post Office Box addresses and do not take any responsibility for non-delivery of orders in case a parcel is delivered to P. O. Box and in turn not received by the customer You can also mail us at firstname.lastname@example.org with your order details in case of further queries.